Our Complaints Policy

At Safwat Cars, we pride ourselves on delivering first-class customer satisfaction to all our customers. However, we understand that, on occasion, we may not meet expectations. When this happens, the first step is to get in touch with a member of our team.

General Complaints

If your complaint relates to non-regulated activities—such as anything concerning the dealership, sales, or after-sales—please contact us directly with the details and any supporting documentation. You can reach us via email, phone, or post:

Email: info@safwatcars.co.uk
Phone: 01702 464 356

Post:

Safwat Cars Ltd
1 The Cordwainers
Temple Farm Industrial Estate
Southend on Sea
Essex
SS2 5RU

Our management team is committed to resolving any issues or problems you may have. Most issues are typically resolved within 24 hours, leaving our customers happy with the service they received.

Complaints Regarding FCA Regulated Activities

If your complaint relates to regulated activities such as Finance or Insurance, please contact Automotive Compliance directly. You can reach them via the following methods:

Post:

Automotive Compliance Ltd
The Factory
44 Alfred Street
Gloucester
GL1 4DD

Phone: 01452 671 560
Email: complaints@automotive-compliance.co.uk

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. For assistance, you can:

Call: 0800 023 4567 or 0300 123 9123
Visit: www.financial-ombudsman.org.uk